Pendo makes it easy to track and manage announcements and understand how users are engaging with them. One thing I find particularly useful is the regex-based tracking, which makes it easier to maintain the same tracking configuration across multiple product environments without having to create separate configurations for each environment. Creating basic announcements and guides is fairly straightforward, but when it comes to more complex announcements with multiple conditions, targeting, or actions, the setup can become a bit confusing and time-consuming. It would be helpful to have a simpler way to create and manage these complex scenarios, along with better previews and troubleshooting options before publishing. Overall, Pendo is useful for tracking user engagement and understanding user behavior, while there is still room to make the creation and management of complex announcements more intuitive.

the guides and ways to customize them with code

The UI and the team I work with. I feel people really care and want to make sure they have a product that fits our needs. I like the way we get the data so easily.