I like the good look and feel of Pendo, and the collaboration with the Pendo team works very well. The support and advice we received were exceptionally good. The product is well-structured and easy to use. We use Spark to create dashboards and analyze our data as well as the usage of our AI agents by customers. With Pendo, we see how customers interact with our product, which click paths they take, and what problems they have. This helps us identify what works and what doesn't with our new AI feature. For this, we use Action Tracking, Rage Prompt Detection, Session Recordings, and the Thumbs-up and Thumbs-down feature. This way, we can specifically look at customer feedback on individual AI responses and continue to work on them. The setup was also very easy: after implementing and installing the SDK, much was self-explanatory, and the AI and the Pendo team supported us well.

Pendo guides and user analytics and user flows

Seeing which features users are actually engaging with.