I like having product analytics, session replay, and in-app guides in one platform. As a product and growth PM, I use Pendo to understand product usage and investigate retention across different customer groups. Account-level segmentation is particularly useful because we can connect behavior with lifecycle information, such as trial and paid status, instead of looking only at aggregate activity.

I like how clean and easy Pendo is. My execs love it and can understand it while developers can see its power and use.

Responsiveness of Pendo reps, service, UI, guidance and ease of use, AI.