I like the same things as before but they are now overshadowed.

Ease of use Customer support Features and tools provided for the price point

I love how PayHOA handles accounting by taking care of a lot of the challenges, making it easy for our treasurer who just has basic bookkeeping experience. The platform's AI-assisted features and smooth operation make everything a breeze. I especially appreciate that it helps us keep detailed records of board decisions on potential violations, which future boards will find valuable. The help section is also a big plus for newcomers to navigate and understand the platform. The automation for assessment invoicing, due dates, reminders, and keeping these assessments front and center is absolutely invaluable. Additionally, the automatic nature of the platform, like sending out invoices and managing payments, late fees, and interest, is one of the most valuable aspects for our HOA. I find the communication system between board members great as it eliminates unnecessary emails and maintains a permanent record. I also can't stress enough the importance of having a behind-the-scenes audit trail. Switching from an outside management company to PayHOA has given us much more control over how we govern, at a significantly lower rate.