I like that I don’t have to write everything down during conversations. I can revisit recordings and search transcripts, which saves me a lot of time. Speaker identification is useful when several people are talking, and the AI summaries give me a quick overview before I go through the full conversation. I also like having recording, transcription, and meeting summaries together in one place, with a searchable record I can use to return to specific statements and organize research findings. Otter.ai helps me focus on the conversation and quickly find key discussion points and potential insights. Getting started was quick and easy, and the basic recording and transcription features were straightforward to use without much guidance.

The recent update (October 2026) seems to have improved its voice recognition skills to the extent that it can quickly scan Parliamentary debate recordings and recognise any voices it's heard before. That ability to correctly identify a large number of people is a major boon.

I have been able to use it for school and work