Mitel Networks
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OpenScape 4000 delivers converged IP and TDM infrastructure that lets you migrate at your own pace—whether maintaining on-premises control, deploying VMware-based private cloud, or implementing hybrid configurations. This architectural flexibility protects your investment while supporting modern SIP-based communications and legacy digital endpoints simultaneously. Built on proven enterprise technology with active-standby dual node architecture, OpenScape 4000 ensures zero calls lost during system failovers while supporting up to 12,000 users on a single system. Mitel licensing enables seamless portability across the entire OpenScape solution family, protecting your software investment as business requirements evolve.
MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.
Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.
Virtual Care Collaboration Service (VCCS) is designed to deliver innovative solutions for the challenges of modern healthcare. VCCS enables encrypted telehealth communication with zero downloads needed and provides an integrated scheduling view for provider staff, patients, rooms and resource efficiency. Expert staff can additionally benefit from contextually relevant data surfaced securely and confidentially during interactions.
Mitel Networks Reviews
Verified User in Insurance
Mid-Market (51-1000 emp.)IT Team Leader
Menard B.
System EngineerMid-Market (51-1000 emp.)A Unified communication platform short review
Verified User in Utilities
Small-Business (50 or fewer emp.)Great ideas not good execution
About
What is Mitel Networks?
Mitel Networks Corporation is a global provider of business communications and collaboration software and services. Its offerings include a range of unified communications solutions, which encompass voice, video, and messaging services and solutions that are scalable to fit the needs of all business types, from small businesses to large enterprises. With a focus on innovation and customer satisfaction, Mitel delivers advanced, integrated solutions that allow businesses to connect and collaborate more effectively, increase productivity, and enhance their operational efficiency. Mitel's extensive portfolio includes products for contact center solutions, cloud communications, and collaboration tools, all designed to offer reliability and help businesses to manage their communications infrastructure seamlessly.