Maze

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142 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2018
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Maze

111 reviews

Maze is the leading user research platform that makes products work for people.

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Maze

31 reviews

Maze is a user research platform designed to provide rapid, actionable insights that align with the pace of modern product development. It enables product teams to create studies swiftly, recruit appropriate participants, and gather valuable feedback in hours rather than weeks. By integrating Maze into their workflow, teams can make informed decisions throughout all stages of development, from ideation to production. Key Features and Functionality: - AI-Moderated Interviews: Conduct automated interviews at scale, allowing for continuous user engagement across different time zones without manual intervention. - Prototype Testing: Validate design concepts by testing prototypes with real users, ensuring usability before committing to development resources. - Card Sorting: Understand how users categorize information to optimize information architecture and navigation. - Automated Reporting: Generate visual-rich, shareable reports that highlight key insights, facilitating stakeholder alignment and informed decision-making. - Participant Recruitment: Access a diverse global panel of over 5 million participants or target specific user groups using advanced filtering criteria. Primary Value and User Solutions: Maze addresses the challenge of integrating user research seamlessly into fast-paced product development cycles. By offering tools that enable quick study creation, efficient participant recruitment, and rapid insight generation, Maze empowers teams to make data-driven decisions without slowing down their processes. This approach reduces the risk of building products that don't meet user needs, enhances customer satisfaction, and ultimately drives business growth.

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Maze Reviews

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1
NANCY P.
NP
NANCY P.
UI/UX DesignerMid-Market (51-1000 emp.)
10/12/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Maze Pinpoints Friction in User Journeys and Improves Flow Clarity

|Maze
What I like most about Maze is how it helps me catch friction in specific user journeys. While designing a multi-step signup flow, I wanted to know whether users could move from account creation to the final confirmation without getting confused. I tested the prototype in Maze and used the results to identify the step where participants were struggling. This helped me rethink the screen hierarchy and clarify the next action instead of making unnecessary visual changes.
Khalil G.
KG
Khalil G.
Technical Communications ContractorSmall-Business (50 or fewer emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Real User Feedback That Validates Designs Fast

|Maze
Maze has become a regular part of my design workflow because it lets me check whether an idea actually works before investing time in development. I can test concepts on prototypes or existing websites, while its connections with Figma, Sketch, and Adobe XD make it easier to bring my designs into the process. What I value most is being able to use real user feedback and test results to guide design decisions instead of relying solely on my own judgment.
Armando D.
AD
Armando D.
Associate Project ManagerMid-Market (51-1000 emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Maze Speeds Up Research with Helpful AI Summaries and an Easy, User-Friendly UI

|Maze
Maze is a very helpful tool for research studies and user testing and feedbacks. The AI features of maze are very helpful as it provides assisted dynamic prompts and automates the summary of the research very easily. The software is very easy to navigate and very user-friendly. We are able to conduct much more studies as it helps create them quickly and saves time. It helps me separate my studies as per my requirement and also differentiate the workflow with the help of Projects. It helps with multiple formats of studies such as user feedback, new product feature testing, NPS, etc.

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HQ Location:
San Francisco, US

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What is Maze?

Maze is a user testing and research platform that enables teams to gather actionable insights from users quickly. By providing tools for creating prototypes, conducting tests, and analyzing feedback, Maze helps businesses optimize their product development processes and enhance user experience. The platform supports various testing methods, including usability tests and surveys, allowing teams to make informed decisions based on real user interactions.

Details

Year Founded
2018
Website
maze.co