Lyssna gives us the core tools we need to run effective unmoderated and quantitative research at a fraction of the cost of many larger research platforms. It’s easy to build and launch studies quickly, recruit participants when needed, and get useful feedback without turning every research question into a large or expensive project. What really sets Lyssna apart, though, is how responsive the team is to feedback. They genuinely listen to their customers, engage with feature requests and recommendations, and we’ve actually seen our feedback influence the product and roadmap. That level of partnership is rare, especially compared with some of the larger players in the research space.

Easy to use interface to set up unmoderated testing, card sorts, and surveys

Lyssna has been fantastic for interview recruitment. I love how simple the interface is, how straightforward it is to set up any test or survey, and how simple it is to specify demographics you need. Sharing and analyzing results is simple with the tagging system and AI summaries, which are incredibly helpful for organizing research findings and filtering through open-ended responses. I love that Lyssna is constantly adding new features, enhancing its usability. They're very receptive to feedback and have even implemented one of my suggestions I made on their dedicated Slack channel once. The best part is that Lyssna is specially made for UX research and so it covers bases and specializes in UXR particular use cases that other software does not.