It's a one stop research shop. I can recruit plus conduct interviews or surveys.

I like that I can prepare everything in one tool, including screener questions and surveys, instead of switching between tabs. On the paid plan, there’s less tab switching, and Lyssna handles the rest. I like how the screener responses are organized and how I can see who qualifies or doesn’t qualify, which has eased my work and made the recruitment process feel more automated. The team is available to answer my questions without making me feel dumb. It was also easy to find where I needed to go in the dashboard and get started as a first-time user. I like Lyssna so far, and I’m going to keep using it.

What I like best about Lyssna is how fast I can go from a Figma prototype to a decision a client trusts. The test builder is clean and quick to learn, so I can set up first-click tests, tree tests, preference tests, and design surveys without friction, and the results views are readable enough to drop into a client readout. Panel demographic filters let me match the target customer without a separate recruiting step, so a test is often live the same afternoon and two cohorts of 10 to 15 finish within one sprint. Performance holds up when I'm juggling several client projects at once. Responses come in quickly, prototype tests load reliably for participants, and I've run multiple tests in parallel without slowdowns or lost data. The AI summaries on each question are a big help. They surface quick patterns and themes in open-ended responses, so I know what to dig into before I read every comment. The ROI is easy to justify: the cost per test is small next to the hours it saves on recruiting and analysis, so I can test on nearly every client project. Onboarding was painless and the help docs answered most questions without a support ticket. The Claude connection was an unexpected win. I pull results into my synthesis workflow and get from raw data to findings much faster.