The simplicity of it for our agents. Plus the checks and balances of adding new content.

We were in the market to find a tool that would allow us to tag and categorize common cx trends happening within the contacts to our cx agents. Manually dispositioning contacts is no longer an efficient or effective method of gathering customer insights. Loris was able to offer a solution with intent tagging! Not only did they have this functionality out of the box, but were so receptive and open to finding solutions that would help us share insights not only within our cx space but also with our business functional partners to ensure they are seeing the impact that their initiatives have on our customers.