Product Avatar Image

Loris

Show rating breakdown
4.8 out of 5 stars
11 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.8
Serving customers since
2018
Profile Filters

All Products & Services

Product Avatar Image
Loris

11 reviews

Loris is an AI assistant for text-based conversations (chat/SMS/email/messaging) that plugs into existing customer service platforms. Our real-time coaching software equips customer service teams with live guidance, helping agents respond to requests more efficiently and effectively, ultimately improving Customer Satisfaction Score (CSAT) and Customer Lifetime Value (LTV)

Profile Name

Star Rating

10
1
0
0
0

Loris Reviews

Review Filters
Profile Name
Star Rating
10
1
0
0
0
Verified User in Consumer Services
AC
Verified User in Consumer Services
10/26/2022
Validated Reviewer
Review source: Organic

Great experience with Loris!

|Loris
Working hand-in-hand with the Loris team has been fantastic. When help is needed, they always provide quick turnaround assistance! The team is very generous and amazing.
Verified User in Consumer Goods
EC
Verified User in Consumer Goods
09/21/2022
Validated Reviewer
Verified Current User
Review source: Organic

Strong partners & good tech for CX

|Loris
The agent assist technology helps customer experience reps work more efficiently and maintain more consistent quality. The automated intent or category tagging takes that burden off the agent and contributes to our voice of the customer reporting and customer experience operational forecasting. The Loris team are great collaborative strategic partners as well.
Verified User in Retail
AR
Verified User in Retail
09/20/2022
Validated Reviewer
Verified Current User
Review source: Organic

Great Tool That Supports CX Agents

|Loris
Flexible and adaptable to what our business needs; the agent assistance tool neatly guides agents through our quality assurance guidelines

About

Contact

HQ Location:
New York, US

Social

@loris_ai

What is Loris?

Loris is a platform that provides companies with AI-powered communication tools designed to improve customer service interactions. By utilizing advanced natural language processing (NLP), Loris helps customer support teams handle inquiries more efficiently and empathetically. The platform offers features such as real-time coaching, conversation analysis, and automated responses, facilitating better customer experiences and enhancing agent performance.

Details

Year Founded
2018
Website
loris.ai