I like that it is integrated into my e-mail to be able to work on it within a product I already use. I am in Keeping every other day so being able to check it there makes it a lot easier. We also have multiple users using Keeping and we are able to use it easily.

Keeping is a simple but robust ticketing system. Our HR and Maintenance departments uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable.

Keeping was easy to set-up (minutes) and start evaluating as a potential tool and then was much quicker to set-up at the scale down the road. Training others to use the tool was also simple since most of our folks already operate on a Google Suite platform. This system allowed us to increase overall transparency between tickets/cases. Customer support was also very personal and easy to get ahold of.