What I love about keeping is: - The ability to view the keeping tickets in Gmail, but separately from the inbox - Priority Levels for tickets - Able to assign tickets to one or more agents - Very easy implementation and integration since we were able to keep the same email address, but now it goes to Keeping instead of going into the whole team's inbox - The customer support team uses keeping every day as part of their daily tasks - It allows the team to be more efficient, tickets in keeping only need to be handled by 1 agent and that is possible in keeping. In the email group, every single member of the group has to open every ticket. - I like that you can see if another agent is currently looking at a ticket so it avoids working on the same ticket at the same time - Reporting available to export for custom date range

I like how easy it is to use Keeping straight from my Gmail inbox. In our company, many of us manage one group email inbox inside G-Suite. For a year we did this without Keeping and several emails got missed, and it was hard to know who responded, when they responded and which required follow up. Keeping makes it really simple to keep track of this. We totally rely on this tool daily now, very grateful for it. Their customer support is also really great. I emailed them a simple question and they responded quickly and thoroughly. It as also very easy to download the app and add the plugin to my Chrome bar. Their library of tutorials and resources is also very robust in teaching people and teams to use the tool.

Reliable, effecient, Easy to use. Would recommend it to others.