that you can run different gmail accounts on it

I like the fact that it makes our team's life way easier, we can all just jump in our inbox and assign support tickets, so we are all on the same page. It's great and easy to use, it has many features!

What I love about keeping is: - The ability to view the keeping tickets in Gmail, but separately from the inbox - Priority Levels for tickets - Able to assign tickets to one or more agents - Very easy implementation and integration since we were able to keep the same email address, but now it goes to Keeping instead of going into the whole team's inbox - The customer support team uses keeping every day as part of their daily tasks - It allows the team to be more efficient, tickets in keeping only need to be handled by 1 agent and that is possible in keeping. In the email group, every single member of the group has to open every ticket. - I like that you can see if another agent is currently looking at a ticket so it avoids working on the same ticket at the same time - Reporting available to export for custom date range