I like how it integrates with Gmail, so I don't need to open a new tab or learn a new tool. It has useful features like labels, templates, and automation. It was also very easy to get started.

that you can run different gmail accounts on it

I like the fact that it makes our team's life way easier, we can all just jump in our imbox and assign support tickets, so we are all on the same page. It's great and easy to use, it has many feautres!