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IntegrateCloud

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33 reviews
  • 1 profiles
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Average star rating
4.4
Serving customers since
2013
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IntegrateCloud Reviews

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David L.
DL
David L.
Senior .NET/PHP Developer, IT Manager at Canarias.com
03/06/2017
Validated Reviewer
Verified Current User
Review source: Organic

Really Simple and Useful Customer Service and Helpdesk Software

AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs for only 5$/month per agent. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
12/08/2016
Validated Reviewer
Review source: Organic

Awesome Help Desk Platform

Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future. The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer. Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
12/06/2016
Validated Reviewer
Review source: Organic

Great app for business

The app is very user friendly , help me to achieve the goals for my company

About

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HQ Location:
Mount Laurel, NJ

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@integratecloud_

What is IntegrateCloud?

IntegrateCloud Inc. is a software company that provides integration solutions to enhance customer support and service platforms. Their offerings primarily focus on connecting popular CRM (Customer Relationship Management) systems and help desk applications to facilitate seamless workflows and improved data management for businesses. IntegrateCloud specializes in creating connectors that link platforms such as Zendesk, Salesforce, and Jira, enabling companies to synchronize data and automate processes between their customer service, sales, and development teams.The company's solutions help businesses improve response times, streamline support operations, and enhance overall customer satisfaction by ensuring that critical information is readily accessible across various platforms. This not only helps in resolving customer issues more efficiently but also aids in maintaining up-to-date data across different departments.IntegrateCloud's website, https://www.integratecloud.com/, offers detailed information about their products, customer testimonials, and case studies. The site also provides resources for existing customers, such as support tools and user guides, along with contact information for potential customers who are interested in learning more about their integration solutions.

Details

Year Founded
2013