Insightech enables my team and I to truly understand how our customers are using our websites. We use it to identify any issues, make sure our new features are used the way they are meant to, and measure our A/B tests setup in Optimizely. There is nothing the Insightech team can't do, they are always listening to feedback and improve their already great tool on a regular basis. What makes Insightech so useful is the ability to create new segments based on CSS or Text elements that were loaded in the page and retrieve old sessions matching that segment. So you do not need to know in advance what you are looking for, you can always retrieve it later on. That in itself is priceless!

Insightech captures records correctly and process functionality to provide facts to pick out the pursuits and guidelines primarily based on the times customers spent on the website online and capture personal interactions. it is fantastic in use

Insightech makes it possible for us to be proactive rather than reactive when it comes to identifying website issues, essentially streamlining the process by removing the need to try and replicate the bug and allowing us to identify what the exact issue is, how many users it is impacting and at what stage in their journey in a matter of minutes, thus making it easier and faster for us to flag to our developers and implement a fix. Insightech has allowed us to identify opportunities as well as friction points in the customer journey which have led us to make changes to our website that have had a significant and direct impact on conversion rate - revenue opportunities that we would have missed out on had we not had access to this tool and data. It has also allowed us to monitor the performance of new features as we roll them out. The Insightech team has been brilliant to work with and always goes the extra mile to ensure that we're making the most out of their product.