Implementation and onboarding was pain-free and the team supported us through the entire process. Training was indepth and the Insightech team really took the time to ensure the team was comfortable and confident in using the platform. As a lean eCommerce team without a dedicated digital analyst, we've been able to build behavioural analytics into our day-to-day workflow, knowing we also have an experienced team to call on for strategic guidance and additional support when needed. The user interface is easy to use and intuitive, and the platform has helped us uncover bugs, customer friction and conversion opportunities that have led to meaningful improvements to the online experience and measurable commercial outcomes. We have direct access to the people building the product, our feedback is genuinely listened to, and the platform continues to evolve based on real customer needs, such as the introduction of their AI, Izzie. The ongoing relationship and support have been every bit as valuable as the technology itself.

Its automated PII masking and visitor segmentation are game-changing for our German media compliance. It hides faces, emails and personal info in session recordings to comply with GDPR and MStV. I split visitors by client type, and one-click session exports deliver ready-to-use audit files, cutting hours of manual compliance prep for broadcast and brand partners.

The built-in automatic PII masking is a game-changer for our German VC GDPR requirements, cutting out tedious manual redaction work. Funnel analytics and heatmaps quickly spot where limited partners abandon our investor portal. Exportable activity logs fit our CSRD reporting workflow perfectly, and German reference materials let our compliance team review analytics without IT support.