I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need.

Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need.

We have been using IncidentIQ for years (prior to the Pandemic) to not only track technology requests from our high school students but also track the devices we assigned to them. It turned out to be a good soft launch, because a year or two later the pandemic hit and while administration was panicking about how to track all of these devices leaving campus and how to keep them up and running, IncidentIQ was here for us to expand. Staff that helped with distribution that were not technology minded were able to learn distribution processes pretty easily and were were able to roll out technology and hold families accountable for returning it too at the end of the year with very detailed reports. IncidentIQ evolved very quickly during the pandemic as well, creating web portals for guests to submit tickets, adding remote screenshare functionality, ability to track fees for student repairs and most notably Google integration we can shut off devices from the platform. IncidentIQ also integrates with various SSO solutions, and SIS so getting information into the platformed and synced so you have a full dashboard of device and user information in front of you is a blessing. We also now pay for a additional component that allows us to reset Google passwords right from the platform, again making IIQ the centralized place to work from. It's the first thing I open in the morning and work from throughout the day. It's K12 friendly, they are very receptive and responsive to feedback and support and I cannot imagine using anything else to do my job at this point.