Since the implementation of IIQ in our district, it has streamlined the inventory process. It's still a complex task that I enjoy, but to having it all in one place that anyone in my office can easily look up when needed has been a blessing. I frenquetly check to see what we are low on in order to place an order.

Incident IQ has gone above and beyond creating a ticketing system catering to school districts. When first deciding to go to iiQ, the implementation process was smooth and easy. We were able to provide our staff with training and videos showing them how to use the products.Our team uses this daily as we are a district of 12000+ and I feel customer service is a high priority of theres as everyone always replies to emails and ticketing quickly. The iiQ community is a great help for both requestion and learning about new features. They listen!!!!! When feature requests are made they want to know more and how they can get things working. Most of our requests have been implemented within 1-2 update cycles or within the same year.

We use IIQ for both IT and Facilities (Maintenance) tickets. It's very nice to have both options on one platform so that users don't have to have remember where to go to get the service they need. We are able to attach assets to users, allow people to see and create tickets for only that equipment in their building(s), and it helps us track those assets as well. There can be plenty of information attached to devices that are attaced to users, and the fact that it integrates with Jamf is quite useful. It allows us to easily provide customer support and communication trhough the ticket system, and that it tracks all notes entered into the ticket. We can also add notes that the customer cannot see - that are for itnernal use/tech use only.