As a seasoned professional in the K-12 tech world, I've had the pleasure of utilizing various work order systems throughout my career. We are now into our 2nd year implementation of iiQ and I can tell you it has set the standard in our district for effeciency and user experience. One of the standout features is the system's ability to automate and streamline the entire work order process. From submission to resolution, the system ensures that every step is tracked, monitored, and executed with precision. This not only enhances the overall workflow but also significantly reduces the margin for errors. The customization options provided by the system are extensive, allowing us to tailor the work order system to specific needs. Communication within the system is another area where it excels. Real-time updates, notifications, and a centralized communication hub facilitate quick and effective collaboration between team members. This level of transparency not only expedites issue resolution but also enhances overall team cohesion. The reporting and analytics tools embedded in the system are invaluable for gaining insights into operational trends and identifying areas for improvement. We have been able use these reports for data-driven decision-making, fostering a culture of continuous improvement within our district. Saying all that to say this - I recommend iiQ as it has been a game-changer for our organization. We use the Technology and Facilites side of the system and are looking into the option for Event Management. Its user-friendly interface, automation capabilities, customization options, seamless communication, and robust security features collectively make it an indispensable tool. Implementing this system has undoubtedly elevated our efficiency, and I have no hesitation in recommending it to peers and industry colleagues.

My favorite feature of incident iq is the management side for Chromebooks.

I like the integrations with external systems for example, SIS, Systems Management and Google\AAD. It has some decent add-on apps as well. I like that is is educationally focused as well. They seem to be receptive to product feature requests and have a good community for help and requests. The whole team that I have worked with are very friendly and easy to work with.