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Inbenta

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4.6 out of 5 stars
18 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2005

Profile Name

Star Rating

14
4
0
0
0

Inbenta Reviews

Review Filters
Profile Name
Star Rating
14
4
0
0
0
Larisa M.
LM
Larisa M.
Knowledge Base Manager at RealNetworks
07/26/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Good search results, great metrics

|Inbenta AI Unified CX Platform
While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.
Lauren S.
LS
Lauren S.
Start-up animal reinventing customer delight through innovation, transparency, and partnerships.
07/26/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Gamechanger

|Inbenta AI Unified CX Platform
I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the backstage testing area. I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as well. The back end analytics are so critical for us to know if we need to create a new article or if the way we've written it does not match up with how people are posing a question. For example, we had people saying "no sound" or "audio not working" while our article referred to "microphone settings." We quickly rectified that and watched the number of Items Found increase, Items Not Found decrease, and successful deflections increase.
Faruk A.
FA
Faruk A.
Director - Digital, Service Design & Technology at SANE Australia
07/25/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Using Inbenta semantic search to integrate multiple collections for search, and for data analysis

|Inbenta AI Unified CX Platform
What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

About

Contact

Phone:
(408) 213-8771
HQ Location:
Sunnyvale, CA

Social

@inbenta

What is Inbenta?

Inbenta is a service provider specializing in Natural Language Processing and Artificial Intelligence to improve customer interactions and support. Their technology focuses on understanding the nuances and intent behind customer queries, allowing for more accurate and relevant responses. Inbenta's platform includes chatbots, search engines, and knowledge management solutions, designed to enhance user experience and improve efficiency across various digital channels. Their suite of tools integrates seamlessly with existing IT ecosystems, providing scalable and customizable solutions that drive customer satisfaction and operational improvements. Learn more about how Inbenta can transform your customer support by visiting their website at [https://www.inbenta.com](https://www.inbenta.com).

Details

Year Founded
2005
Website
www.inbenta.com