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Inbenta

Show rating breakdown
4.6 out of 5 stars
18 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2005

Profile Name

Star Rating

14
4
0
0
0

Inbenta Reviews

Review Filters
Profile Name
Star Rating
14
4
0
0
0
Neil H.
NH
Neil H.
Facebook - Head of Global Financial Services Strategy
08/24/2016
Validated Reviewer
Verified Current User
Review source: Organic

Great Service!

|Inbenta AI Unified CX Platform
Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook Messenger integration!
YB
Yitzik B.
Documentation Manager at Snowflake Computing
08/22/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful semantic search at a reasonable cost with fast implementation and easy administration

|Inbenta AI Unified CX Platform
Powerful, easy-to-use search. Easy to integrate across multiple sources/repositories. Professional, responsive, and helpful support and engineering teams. Advanced linguistics, with support for refining and fine-tuning results through custom rules.
Joel S.
JS
Joel S.
Sr. Manager, Customer Support Operations at 8x8
08/16/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Inbenta is changing the way we provide Support

|Inbenta AI Unified CX Platform
Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and customer satisfaction. They are always available, always open-minded, and always as excited as we are to devise and deploy new solutions for usage and analytics needs.

About

Contact

Phone:
(408) 213-8771
HQ Location:
Sunnyvale, CA

Social

@inbenta

What is Inbenta?

Inbenta is a service provider specializing in Natural Language Processing and Artificial Intelligence to improve customer interactions and support. Their technology focuses on understanding the nuances and intent behind customer queries, allowing for more accurate and relevant responses. Inbenta's platform includes chatbots, search engines, and knowledge management solutions, designed to enhance user experience and improve efficiency across various digital channels. Their suite of tools integrates seamlessly with existing IT ecosystems, providing scalable and customizable solutions that drive customer satisfaction and operational improvements. Learn more about how Inbenta can transform your customer support by visiting their website at [https://www.inbenta.com](https://www.inbenta.com).

Details

Year Founded
2005
Website
www.inbenta.com