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Inbenta

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18 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2005

Profile Name

Star Rating

14
4
0
0
0

Inbenta Reviews

Review Filters
Profile Name
Star Rating
14
4
0
0
0
Jessica C.
JC
Jessica C.
Knowledge Base Content Administrator at 8x8
08/15/2016
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Inbenta helps us help our customers.

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.
Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
08/03/2016
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

We have drastically improved customer search results after introducing Inbenta

Providing linguistic reports with insights into where our content is lacking to answer customer queries, so that we can in turn refine and then monitor whether we are improving in those areas. The technical team are also quite flexible and quick to cater to our environment.
Verified User in Internet
AI
Verified User in Internet
08/03/2016
Validated Reviewer
Review source: Organic

Improving customer service with an IVA

Having an intelligent virtual assistant with Inbenta means providing a great customer experience and at the same time to improve and enrich the work of each customer service agent.

About

Contact

Phone:
(408) 213-8771
HQ Location:
Sunnyvale, CA

Social

@inbenta

What is Inbenta?

Inbenta is a service provider specializing in Natural Language Processing and Artificial Intelligence to improve customer interactions and support. Their technology focuses on understanding the nuances and intent behind customer queries, allowing for more accurate and relevant responses. Inbenta's platform includes chatbots, search engines, and knowledge management solutions, designed to enhance user experience and improve efficiency across various digital channels. Their suite of tools integrates seamlessly with existing IT ecosystems, providing scalable and customizable solutions that drive customer satisfaction and operational improvements. Learn more about how Inbenta can transform your customer support by visiting their website at [https://www.inbenta.com](https://www.inbenta.com).

Details

Year Founded
2005
Website
www.inbenta.com