IBM is the world's largest information technology services and consulting provider. 190,000 professionals in 160 countries help clients integrate IT with business value.
IBM Sterling® Intelligent Promising is a comprehensive solution designed to enhance the retail shopping experience by providing accurate, real-time delivery promises and optimizing order fulfillment processes. By integrating advanced inventory visibility with sophisticated fulfillment decision-making, it enables retailers to offer customers greater certainty, choice, and transparency throughout their buying journey. This approach not only improves digital conversion rates and in-store sales but also increases omnichannel profitability by reducing inventory costs and optimizing shipping decisions. Key Features and Functionality: - Promising: Enhances retail conversion rates and reduces shopping cart abandonment by delivering precise delivery estimates across all customer touchpoints, including product listing pages, product detail pages, and during checkout. - Inventory Visibility: Provides real-time, enterprise-wide inventory views, enabling retailers to dynamically manage stock levels and reduce order cancellations. - Fulfillment Optimization: Balances predefined business rules with actual cost drivers to make optimal fulfillment decisions, optimizing across thousands of permutations in milliseconds. - Artificial Intelligence Integration: Utilizes AI-powered sales and demand data to recommend sourcing decisions based on customer preferences or cost efficiencies. - Omnichannel Profitability: Drives higher conversions and in-store sales by offering accurate promise dates, diverse delivery or pickup options, and upselling related products, while intelligently reducing markdowns and stockouts through machine learning. Primary Value and User Solutions: IBM Sterling Intelligent Promising addresses the critical need for retailers to build and maintain customer trust by ensuring reliable and transparent delivery commitments. By providing accurate delivery estimates and real-time inventory visibility, it enhances the customer experience, leading to increased loyalty and higher conversion rates. For retailers, the solution optimizes inventory management and fulfillment processes, resulting in reduced operational costs and improved profitability. By leveraging AI and machine learning, it enables businesses to make data-driven decisions that align with customer expectations and business objectives, ultimately fostering a more efficient and responsive supply chain.
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Specialties: Systems services
