What I value most about HOSTIE is the efficiency and dependability it adds to restaurant operations. It streamlines the service experience by allowing hosts and managers to focus on guests, while HOSTIE takes care of inquiries such as business hours, reservation procedures, and addresses straightforward issues like reservation cancellations. The customer service team at HOSTIE is wonderful too - they check in for any updates, send out success reports and work as a team to make sure it’s consistently improving. So far we are happy with our partnership with them!

Hostie ensures we never miss a call by answering 24/7, including during peak hours, evenings, and holidays. This allows us to capture orders and reservations that would otherwise go unanswered or be lost to competitors. By eliminating missed calls, Hostie directly helps recover lost revenue from phone inquiries and reservations that were previously unhandled. Hostie also reduces labor costs by removing the need for dedicated staff to manage phones. It efficiently handles routine inquiries such as hours of operation, menu questions, and reservations without additional staffing, overtime, or training expenses. The platform integrates with our restaurant technology stack, enabling it to manage bookings and orders while keeping menus and operating hours accurate and up to date automatically. Finally, Hostie delivers consistency and operational efficiency by providing accurate, reliable information on every call. This allows our in-store teams to remain focused on guest experience rather than being pulled away to answer the phone.

One of the most helpful things about Hostie is that they allow us to focus on guests in the restaurant in front of us during service. Many of our phone calls are from guests asking questions about our hours, where to park, take out orders, changing reservations, and letting us know they are running late. Hostie's ability to answer these questions and direct the guest to the appropriate links allow us to turn our full attention to the guests in the room with us. It can turn a 1-3 minute phone call into a quick summary for us to read and note accordingly.