GuideCX is a huge upgrade to our entire CS team after having used various different solutions. GuideCX truly has no competition in this arena. The ability to pair with Salesforce is invaluable, and we are currently building out more use cases for the Pre-Sales and other value adds throughout the customer journey. The platform itself is intuitive for Contributors, and as an Admin I find the lift to learn to run the tool is also completely in line with the success and output it provides. I don't mind a steeper learning curve when I'm getting this much value! Our Implementation (as handled by GuideCX and within GuideCX) was simple, straight forward, and any time I have questions anyone is happy to help! I have recieved help through their community group, my CSM, my AE, the in-app Chat... really I have no regrets! My only wish was I wish this had happened sooner.

I like that GCX keeps me, my team, and our clients on task. I also like how responsive and helpful the support team is.

GUIDEcx offers an amazing platform, which allows us to automate a tremendous amount of communication to clients, thus reducing work hours for our internal team members. And, it offers all this functionality while being super easy to use and understand. With clearly set roles/permissions along with the details we build out in templates, we reduce the risk of human error and ensure compliance on our SOPs. Implementation has been very easy so far, and I feel very supported by the GUIDEcx team with all of our questions. I'm very excited to implement integrations across our other internal systems for consistency in reporting and transparency in project status.