Guesty gives us a central place to manage a growing portfolio of short-term rental properties across multiple markets and OTAs. The biggest value for us is having reservations, calendars, guest information, tasks and operational workflows managed from one platform instead of having to jump between different systems. The UI is generally intuitive, especially once you understand how the different areas of the platform are connected. The unified inbox and calendar are particularly useful for our day-to-day operations, as our team can manage a large number of reservations and guest interactions without constantly switching between Airbnb, Booking.com and other channels. Another major advantage for us is the integrations. Guesty's API and integrations allow us to connect the PMS with other tools in our technology stack, which is important for us as we continue automating more of our operations. This gives us much more flexibility than using a PMS as a standalone system. Guesty performs reliably for our day-to-day operations, even as the number of properties and reservations increases. The platform generally handles a high volume of reservations, calendar updates and guest communications without major issues. There can occasionally be delays when working with larger amounts of data or when changes need to sync across multiple channels, but overall we find the system stable enough to use as the operational backbone of our business. For a small host, Guesty can feel like a significant investment. For a professional property management company, however, the value becomes much clearer as the portfolio grows. For us, the value comes less from any single feature and more from having reservations, distribution, guest communication, operations and integrations connected in one system. The ability to automate processes and reduce manual work also contributes significantly to the ROI. That said, I think pricing could be more flexible for companies at different stages of growth, particularly when the number of properties changes over time. Getting started requires some learning, mainly because Guesty has a lot of functionality and configuration options. The onboarding process helped us understand the platform, but we found that the real learning happened once we started implementing our actual workflows and integrations. Customer support has generally been responsive and helpful, especially when dealing with technical questions or integrations. Having a knowledgeable support team is particularly important when Guesty is connected to multiple OTAs and other systems in the business. The AI capabilities are an interesting addition, particularly around guest communication and reducing repetitive work. The biggest potential for us is not simply generating replies, but using AI to handle parts of the guest journey while maintaining a consistent tone and service standard. We're still exploring how far we can take these capabilities, but the combination of Guesty's operational data with automation and AI has significant potential. I would like to see even more advanced AI-driven automation, particularly around identifying issues, taking proactive actions and helping operators make better operational decisions rather than focusing mainly on communication.

I like that you guys are always improving your software and have successfully made yourselves an all-in-one platform. You guys have gotten so much better and easier to use over the years, and we seriously appreciate the level of care and attention you give to the property managers who use your platform.

Nothing new, just didn't mean to put a 4/5.