FPT.AI
42 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
Serving customers since
2017
FPT.AI Reviews
YT
Yến Chi T.
BankerEnterprise (> 1000 emp.)Handles High Call Volumes Well, Though Integration Needs Careful Setup
Working in a bank’s customer service call center means dealing with a constant high volume of calls every day. Using FPT AI Voice Agents has helped us manage this pressure much more effectively.
The system can handle large volumes of inbound calls while also supporting outbound campaigns like customer satisfaction surveys. This allows us to maintain consistent communication with customers without overloading the team. The variety of regional voice options is also a plus, making interactions feel more natural and relatable for different customer groups.
TN
Tuan N.
Regulatory Affairs Data AnalystSmall-Business (50 or fewer emp.)
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)The Best Virtual Assistant
FPT AI is a highly effective omnichannel customer support tool. It can respond to and collect customer needs in a synchronized manner, enabling the sales team to better understand customers and provide more in-depth consultation.
In addition, FPT.AI acts as a data analytics expert, helping us develop clearer directions and more effective business strategies.
About
What is FPT.AI?
FPT.AI is a platform offering comprehensive AI solutions developed by FPT Corporation, a leading technology and IT services company. The platform provides a range of artificial intelligence services, including natural language processing, speech recognition, and computer vision, aimed at transforming businesses and enhancing customer experiences. FPT.AI is designed to automate business processes, improve customer engagement, and drive digital transformation across various industries. Their solutions cater to diverse needs, such as virtual assistants, chatbots, and OCR (optical character recognition) technology, helping organizations improve efficiency and productivity.
Details
Year Founded
2017
Website
fpt.ai