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Fireflies.ai

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753 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.7
Serving customers since
2016
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Fireflies.ai Reviews

Review Filters
Profile Name
Star Rating
695
36
6
3
13
Morgan R.
MR
Morgan R.
01/26/2026
Validated Reviewer
Review source: Organic

Terrible Transition from Free to Paid, Awful Customer Service

I had a great experience using Fireflies.ai on the free app, which is why I initially decided to sign up for the pro account. When I used the free version, everything worked well, and I was very happy with it. The initial setup also looked perfect before I started with the pro plan.
Prashant N.
PN
Prashant N.
Manager – IT Global (DC) @ QuEST Global
01/09/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great AI Note-Taking, But Needs Better Integrations

This is a very good AI-powered note-taking application that offers enhanced context enrichment and delivers significantly improved voice-to-text summaries.
April F.
AF
April F.
01/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Accurate Transcriptions and Insightful Summaries Make Meetings Effortless

The transcriptions are accurate, the summaries are detailed, specific, and on point - and I love being able to "ask fred" when I need a very specific detail extracted from a meeting. It's a great tool. We use it in every meeting. Sometimes, I'll just talk to it to record my thoughts so I can go and chat with fred after.

About

Contact

HQ Location:
San Francisco, CA

Social

@firefliesai

What is Fireflies.ai?

There is a tremendous amount of gold buried inside your customer conversations. We want to help you unlock that data in the most seamless way possible by capturing your calls and meetings. Fireflies is bringing the voice of the customer to every person inside your organization. Imagine being able to automatically enrich your CRM and remember every conversation you've ever had without lifting a finger. That's what's possible with Fireflies and Voice AI.

Details

Year Founded
2016