We have a complex product with multiple different personas that use i. This meant that most solutions on the market hallucinated (because they just used OpenAI APIs). Fini allowed us to be able to control the experience based on our data along with providing past tickets to learn from. Their integrations into our systems made this a breeze and very easy to use. The set up time was less than a week and we were up and running. Throughout the whole process their founder personally was involved in making sure we were setup for success.