I find Fini incredibly helpful in providing our customers the support they need without human oversight. It's great that Fini learns from past conversations and improves itself, all while keeping everything secure. I appreciate how easy it is to add or pull data from our admin to share with customers and resolve their inquiries. The team from Fini consistently improves their processes and is available if we have any issues. Additionally, the initial setup was straightforward because Fini's team provided a lot of help and clear explanations on how things work. Our escalation rate to human agents is already below 10%, and Fini's ability to update its knowledge base and submit for human review further reduces this rate, enhancing customer experiences.

Fini is an easy program to let AI do the most of the work and the support is great

I like Fini's ability to handle high volumes of tickets without compromising on accuracy or quality. The dashboard is user-friendly and super powerful, with the ability to make updates quickly. It's easy to integrate and works well with our workflows, delivering accurate, on-brand responses. I appreciate the clear visibility over performance, ticket handling, and trends that the dashboard provides, which makes monitoring the agent's work much easier. The ability to swiftly update workflows and responses in real time without needing technical input is a huge advantage. The setup was very easy and smooth. Fini helps us improve response times, issue resolution speed, and enables true 24/7 customer support, along with achieving cost savings. It's great for ticket deflection and categorization, and it keeps getting better with newer versions.