Fini has taken our average reply time down from 7+ hours to just 1 hour. The agent only needs to escalate around 20% of our tickets and manages the rest. Our team has capacity back to focus on higher leverage projects and tasks that improve our user experience, instead of being reactive in the inbox answering repeat questions.

I find Fini incredibly helpful in providing our customers the support they need without human oversight. It's great that Fini learns from past conversations and improves itself, all while keeping everything secure. I appreciate how easy it is to add or pull data from our admin to share with customers and resolve their inquiries. The team from Fini consistently improves their processes and is available if we have any issues. Additionally, the initial setup was straightforward because Fini's team provided a lot of help and clear explanations on how things work. Our escalation rate to human agents is already below 10%, and Fini's ability to update its knowledge base and submit for human review further reduces this rate, enhancing customer experiences.

Fini is an easy program to let AI do the most of the work and the support is great