Fini
15 reviews
- 1 profiles
- 4 categories
Average star rating
4.8
Serving customers since
2022
Fini Reviews
JR
JP R.
Senior Operations AnalystMid-Market (51-1000 emp.)Simple setup, powerful results
Not only did Fini get us up and running quickly, they did so in a strategic/careful manner. They balanced our unique business cases with strong AI responses and we're seeing immediate benefits. The Fini team is also incredibly helpful and excited to help us on our AI support journey and has made complicated topics seem simple
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)Knowledgeable Team, Incredible AI Tool, and Fast Production Launch
Their team is very knowledgable of the AI industry, have built an incredible tool, and have been quick to help get our account live into production.
KM
Kai M.
Head of Customer SuccessSmall-Business (50 or fewer emp.)Fini cut our reply time to 1 hour and freed up team capacity
Fini has taken our average reply time down from 7+ hours to just 1 hour. The agent only needs to escalate around 20% of our tickets and manages the rest. Our team has capacity back to focus on higher leverage projects and tasks that improve our user experience, instead of being reactive in the inbox answering repeat questions.
About
What is Fini?
Fini is a platform that empowers businesses to create customized chatbots using their existing documents, effectively transforming static resources into interactive, conversational tools. By uploading documents like PDFs, users can develop AI-driven chatbots that leverage this information to answer questions and engage with customers in real-time. This offers a streamlined way to automate customer interaction and support without extensive technical expertise.
Details
Year Founded
2022
Website
www.usefini.com