Spike beats other tools by a mile with great UI/UX. Our engineering team loves it! We connected Spike with Microsoft Azure, Dynatrace, and Splunk. It automatically reads the priority and severity of incidents from the payloads and routes alerts accordingly. It also suppresses alert noise during office hours or when I am on holiday. Somehow, they also suppress incidents intelligently for efficient alert noise reduction, which was a big problem before. All the alerts have links to our Dynatrace and Splunk dashboards so we don’t have to keep digging into find the issue. I personally use this a lot !! When an incident is resolved, our responders leave notes on how they resolved it making it easier for the next responders to take action and reduce MTTR. Spike’s on-call management is incredibly helpful. At any point, we can refer to a page which shows who is on-call and contact them directly. This has helped us bring a lot of transparency. Plus, the on-call scheduling syncs with our Google calendar.

getting alerts on our microsoft teams channels is awesome. Our compliance dashboards were always facing issues but we used spike to get alerts and instantly know about them Escalation policies, alerting, and status page was very very useful

Their alerting is awesome. I did not even know this sort of product exists. 1. Automatic escalations 2. On-call management 3. Slack app 4. Phone call and Telegram alerts 5. Audit trail for admins 6. Outbound webhook scripts