It was very easy to setup up - took about a day, although we had a multi-language, multi-site use case. We added a few extra integrations the next day and have been using it ever since.

There are so many things that I like about Enchant, that I don't know where to start. First, I am not the most tech savvy, and Vinay made implementation simple. While he is not available for phone calls, his email responses are thorough, address the question in a clear manner, and the responses come almost immediately. Regarding the technology itself, the interface is very user friendly. There are lots of controls in place to prevent a duplicate email from being sent. It even has a delay send feature to allow you to correct any errors that you catch. The sort function works smoothly to find an existing ticket without having to have too much detail. The canned responses are great. I love that it allows for tracking phone calls as well as emails. I love the held and snooze features, that I haven't seen with other systems that I have used in the past for shared inbox. I trialed the leader in the industry, zendesk, and it was extremely confusing and a lot more expensive. This product checks all boxes and provides a great value.

Much better overview than competitors like Zendesk