The UI is extremely fast and you can zip around just using the keyboard. As a UI designer, everything just feels right. Buttons and settings are where you expect them. They've already built features that make sense but you don't know you needed, like automatic rules to label tickets that meet certain criteria. Everything just makes logical sense.

It has so much to offer if you use it fully. The email ticking system is only one infinitely useful feature. You can keep on top of multiple teams, multiple business, easily and with useful analytics. I also fully utilize the knowledge base across multiple domains that I own. You can use your own. Com to feature products, services, content, links, videos and information in general, using a very intuitive and powerful system. As someone who has a lot of interests, job titles, business, etc, this pays for itself in a day. If you're starting up your own business, product, service, book, even blog, this product will work for you. If you're advanced, it's a must have. I have recommended it to many but a lot of small business owners will try to save a few dollars by not using it. This is a huge mistake. You will save do much time and be do much more organized, it pays for itself. If you use it every day you'll get more value from it. It also integrated easily with my Shopify and emails, and domains.

The developers listen to feedback and actually react to it to meet your needs. Response time when in need of support is amazing.