Dust allows us to create agents that can access internal Slack threads when investigating issues. Cross-integrations have also helped us navigate existing knowledge articles, CRM and data center access, as well as other platform agents created by different teams. This means that, for specific tasks, we can use trained agents rather than the general Dust agent, which is a huge advantage.

I just thought the rating I gave first was unfair. I actually have been able to improve my agent and I like the tool even more. I can update HubSpot fields based on outcomes.

We really appreciate the responsiveness of the support, the robustness of the tool, and its professional orientation. Dust is truly designed for professional use with connectivity to our information system, data governance, security, and traceability. The highly professional no-code logic is another strong point. The initial installation was very simple, and we were well supported by the integration partners. And the collaborative features offered by Dust are also a very interesting asset for us.