I really appreciate how Dust helps me streamline and automate various parts of my job as a Technical Support Engineer, especially in managing tasks like creating, escalating, and prioritizing incidents and service requests. I love being able to swipe many of these tasks to Dust without trade-offs, finding it customizable to perform at higher volumes with more speed and similar accuracy. The clean and user-friendly UX/UI is a big plus, and the product is rich with features, including the prompt addition of the latest models. I enjoy Dust's granularity with different models being more performant in areas like speed and tool calling. The tool's integration capabilities with main connectors like Slack, Drive, and support for Custom MCPs like Zoho Desk and Snowflake are very beneficial. Features like Pods and sidekick, as well as a chrome extension that unlocks browser use, really expand AI workflow possibilities. The initial setup was super easy too, requiring little to no effort on my part.

Dust is the fastest path I've found to deploy real AI agents inside a small or mid-sized business, without months of setup or a dedicated tech team. For SMEs ecosystem, where resources are tight and expectations are high, that speed to value is everything. I can connect mine or a client's existing tools, build tailored agents on top of data, and have something working in days, not quarters.

The document search is very good. Relevant features are regularly added. It is quite easy to give feedback to the company and help their product improve (good onboarding and support).