It's great to have all channels integrated into one place. My team enjoys being offered conversations rather than picking them manually. Their chat support is super quick and friendly.

1. Sobber, user-friendly interface: not cluttered with colours, emojis, complicated menus. It is straightforward and visually unencumbered 2. Flexibility and empowering users: with filters/ group by it is very easy to see what I need to and share with the team. That is a great option to track what I need to (not predefined views). Flexibility in data export is the other highlight. 3. Features: search by keyword and activity analyses are my favourites. There is a great use in seeing tickets by action day (not restricted only to created/solved). There is a lot of added value for operations teams as well. 4. Tailored integration: that is what make Miuros our choice: it is a product, adapting to our needs (and not us adapting to Miuros capabilities) 5. Personal and responsive support. Nothing can beat this one. 6. Ease of usage: easy to implement, very intuitive workflows.

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