Dialpad

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4,989 reviews
  • 4 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Andrew D.
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Solid call system for call centers

I think it's a very solid call software, I like the shared contacts for employees
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Andrew D.
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Solid call system for call centers

Dialpad is a darn solid call management system for teams who interact with public facing customers, internally, and for outbound calling too. My team is pretty small but the AI transcription tool is fairly accurate, the at a glance reporting is solid, and the features agents have access to are a nice quality of life.
Phil B.
PB
Phil B.
Owner Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Does What it Needs to Do

Customers can call multiple different of our tracking numbers and they all ring through to Dialpad which is nice.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com