Dialpad

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4,989 reviews
  • 4 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
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65
82
Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Modern Customer Engagement and Support Platform

What I like best about Dialpad Support is the flexibility it gives our team to manage customer interactions efficiently throughout the day. Features such as intelligent call routing, round-robin call distribution, and easy break management help ensure workloads are balanced while maintaining a high level of customer service. This allows our team to respond to customer needs more dynamically and consistently, resulting in a better experience for both our employees and our customers.
Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Modern, Full-Featured Cloud Communications Solution

One of the biggest advantages of Dialpad Connect is the ability to use my business phone number seamlessly across multiple devices. Whether I'm at my desk, on my laptop, or using my mobile phone, I can make and receive calls from the same number, ensuring I stay connected and accessible wherever I am.
Verified User
A
Small-Business (50 or fewer emp.)
0/5

The review highlights severe issues with Dialpad, particularly the lack of effective customer support and frequent integration failures. The reviewer expresses frustration over the absence of analytics visibility and the difficulty in reaching support.

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com