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Dialpad

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4,686 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Reviews

Review Filters
Profile Name
Star Rating
3155
1150
239
63
77
Verified User in Financial Services
AF
Verified User in Financial Services
02/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

good service, fast access to support but slow handling, especially for regards in porting

good service,, good application and API connection to Salesforce and Hubspot, plus the schedulable exports to an email are combined with zapier our source of KPI tracking in sales dashboards
Verified User in Law Practice
UL
Verified User in Law Practice
02/11/2026
Validated Reviewer
Verified Current User
Review source: In-app

Seamless experience for agents and customers

Dialpad others comfortable options to customers on getting to the right agents. For agents it allows us clarity on our conversations thanks to the transcript AI.
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
02/10/2026
Validated Reviewer
Verified Current User
Review source: In-app

Not thrilled with ServiceTitan integration or support

I like the videos. The online help section is very helpful.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011