Dialpad

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4,989 reviews
  • 4 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
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1254
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82
AR
Akash R.
Team LeadMid-Market (51-1000 emp.)
10/30/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Organized Call Management, but Call Stability Needs Work

I like Dialpad Support’s call management and conversation tracking. I can quickly check previous conversations and understand customer issues without asking customers to repeat everything. Call records and interaction history make follow-ups easier, save time, and help our team provide more consistent support. The simple interface makes daily support work more convenient, and the initial setup was fairly simple and straightforward. It also makes customer communication, call management, and coordination easier.
Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

very simple to use

I can use it anywhere, it makes very easy to work from home bc I can go anywhere to work.
Phil B.
PB
Phil B.
Owner Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Helpful

Dialpad answers quickly when I reach out.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com