Dialpad

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4,989 reviews
  • 4 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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82
SP
Sven P.
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intelligent Customer Support Platform with Excellent Real-Time AI Insights

Dialpad Support has significantly improved our customer service operations. The real-time AI Agent Assist and live call transcriptions empower our support reps to solve customer queries much faster. The omnichannel capabilities, seamless call routing, and built-in sentiment analysis help us track customer satisfaction accurately while maintaining high resolution rates.
SP
Sven P.
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable Cloud Phone Solution with Exceptional AI Call Summaries

Dialpad Connect has completely transformed our business communication. The built-in Voice Intelligence (Ai Recaps) is a standout feature, providing quick call summaries, action items, and real-time transcriptions. The call audio quality is consistently clear, and the interface is incredibly clean and intuitive across both desktop and mobile apps. Setting it up took very little effort, and integrating it into our existing workplace workflow was seamless.
Joneil Ann T.
JT
Joneil Ann T.
Sales AgentSmall-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Dialpad is user-friendly, reliable, and makes handling work calls easy and efficient.

What I like best about Dialpad Support is how convenient and accessible it is. It makes it easy to get assistance whenever we encounter issues or have questions while using the platform. I also appreciate that support helps us troubleshoot problems, understand the features better, and find solutions without interrupting our daily workflow. Overall, it saves time, improves productivity, and makes the user experience smoother.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com