Dialpad

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4,997 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
3336
1255
258
66
82
Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

very simple to use

I can use it anywhere, it makes very easy to work from home bc I can go anywhere to work.
Phil B.
PB
Phil B.
Owner Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Helpful

Dialpad answers quickly when I reach out.
Verified User in Hospital & Health Care
GH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Recommended by a support specialist with 15 years of experience in call centers

Dialpad has been a great experience for me. I’ve worked in the customer service/call center industry for the past 15 years, and out of all the tools I’ve used, Dialpad is by far the easiest to navigate. Taking calls is simple and intuitive, which makes a huge difference in day to day work. Highly recommend it for anyone in a similar field looking for a reliable, user friendly platform.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com