Dexatel
43 reviews
- 1 profiles
- 9 categories
Average star rating
5.0
#1 in 1 categories
Grid® leader
Serving customers since
2015
Dexatel Reviews
SJ
Sara J.
IT Sales ExecutiveComputer & Network SecurityMid-Market (51-1000 emp.)Simple API, less Engineering Time
What surprised us most was how quickly our team was able to implement and customize the verification flow. We've integrated messaging and authentication vendors before, and it usually turns a much bigger project than expected. within Dexatel, the documentation was clear, the API was straightforward, and we had a working OTP flow much faster than anticipated.
As our product grew internationally, it was also useful to have SMS, WhatsApp, and other channels available through a single provider instead of managing separate integrations.
JO
Joel O.
Chief Executive OfficerMedical DevicesEnterprise (> 1000 emp.)Most Effective Multi-channel OTP strategy We've Used
As a Manufacturing company, we have very little tolerance for failed verifications. We've used other providers that offered multi-channel OTP delivery, but Dexatel's execution has been noticeably better. the fallback logic feels faster and more reliable, and we have much better visibility into how our verification traffic is performing.
We currently use SMS as our primary OTP channel, with WhatsApp and voice calls as fallback options when SMS delivery is delayed. this has helped us maintain a smooth user experience during onboarding, login, and high-risk account actions.
PS
Praveen S.
Senior ManagerConsultingEnterprise (> 1000 emp.)OTP Delivery for Global betting platform
We operate in multiple markets, and OTP delivery is a critical part of the player experience. After struggling with SMS-only verification, we started looking for a solution that could support multiple channels and improve delivery rates. Dexatel's fallback capabilities have been a major advantage for us. We can start with SMS and automatically switch to WhatsApp or Viber when needed, which helps ensure players receive their verification codes quickly
About
What is Dexatel?
Dexatel, founded in 2015, is a leading provider of omnichannel business communication. Serving giants like Alibaba, Shopee, Tencent, TikTok, and small businesses alike, we prioritize client care and business outcomes. We enable secure, cost-efficient customer interactions and promote business growth via text messaging. Our transformative approach enhances company-client engagement. As an employee-owned entity, Dexatel is dedicated to tailored business-customer interactions.
Details
Year Founded
2015
Website
dexatel.com