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CYF

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98 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
1991
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CYF Reviews

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Star Rating
85
10
3
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0
Júlia K.
JK
Júlia K.
--
04/02/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

A truly quality system!

The CYF has several benefits, both for the people being evaluated and for those conducting the evaluation. This wonderful system allows us to perform a detailed evaluation, clearly highlighting the mistakes made, in order to continuously improve the service.
TD
Tony D.
04/01/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

My experience with the tool

It is a comprehensive tool for the evaluated to receive their assessment with a clear and objective visual. I like the option of feedback validation through a token with validation from the evaluated and their manager, it gives me confidence that the process at the end was followed. For the evaluator, it is an interesting tool for filling out the checklist if it is configured correctly by the manager, in addition to being able to monitor their own performance, managing time and the volume of samples performed daily/monthly. For the manager, having various modes of registering the questions that make up the checklist is very good, the extraction modules via the site are reliable and trustworthy, in addition to being able to extract data in real time. The implementation is quick, with the responsibility of the quality manager to configure the checklists. I use it daily and whenever I needed support, I was very well attended to. I use the tool integrated with the company's database, I perform extractions more routinely via the database and overall it serves well.
Raissa G.
RG
Raissa G.
04/01/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Quality tool

The CYF Quality tool stands out for its ease of access and practicality in generating reports, allowing users to obtain precise and detailed information quickly. Its intuitive interface makes it easy to use, even for those with little familiarity with technology, ensuring efficiency and time savings in daily routines. Additionally, the flexibility in report customization meets the specific needs of different sectors, promoting more effective management based on concrete data. Integration with other platforms also contributes to process optimization, making CYF Quality a robust and versatile solution for quality monitoring and evaluation.

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HQ Location:
Orlando, US

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What is CYF?

CYF is a Customer Experience technology company specializing in software solutions for Call Centers and Contact Centers. With decades of experience in quality management, CYF helps organizations improve customer service, monitor performance, identify operational risks, and make better decisions through technology. Our software suite combines Quality Assurance, AI-powered Customer Insights, and Screen & Audio Recording to give contact centers greater visibility into their operations and customer interactions. CYF solutions are designed to combine advanced technology with easy implementation, flexible deployment, and a strong focus on measurable business results. Our products are used by organizations around the world to improve quality, increase productivity, reduce operational costs, and enhance the customer experience.

Details

Year Founded
1991
Website
www.cyf.com