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CYF

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4.8 out of 5 stars
98 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
1991
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CYF Quality

98 reviews

Make the management more efficient with our call center quality assurance software.

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Star Rating

85
10
3
0
0

CYF Reviews

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Profile Name
Star Rating
85
10
3
0
0
EA
Erica A.
10/17/2024
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Intuitive tool with real-time analysis

|CYF Quality
The Cyf platform is a very intuitive tool, easy to use with plenty of graphs and evaluation methods. It plays a fundamental role in helping to monitor and understand how the consultants' services are performing according to the company's required standards. The ease of use, pulling reports, and creating monitoring roles with relevant items is notable. We can shape exactly what to evaluate, and the tool provides us with the resources to address each employee's deficiencies. The present support is always assisting and available to resolve any questions or difficulties within the process, always with a resolution that meets expectations.
Vinicius V.
VV
Vinicius V.
Analista de Qualidade Pleno - Vertical Financeira I Diretoria CX
08/22/2024
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Applications \ Applicability of Tools

|CYF Quality
The tool is great for measuring various points such as Feedback Applications, as it will only be possible through a number generated by the "Collaborator" themselves. Furthermore, it is possible to track if the evaluated agent is a repeat offender, additional comments added by the team, where it directs the collaborator, reports of notes, extraction of the databases, among other functionalities.
JS
Jobson S.
07/24/2024
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

EVALUATING THE CYF

|CYF Quality
CYF is an extremely comprehensive tool, with a simple and dynamic visual. I use it daily and we can also make quick changes to records in it, always aiming for the best diagnosis. Data extraction is fast and easily integrates with other tools like SQL/POWERBI. CYF support responds promptly and generates dynamic tickets, the response usually comes in less than 24 hours and provides us with satisfactory information about the resolution of the raised issue, containing the root cause and ways to prevent it from happening again. The implementation of CYF is also usually quick and dynamic, considering that we can migrate/copy already created records, facilitating the handling and inclusion of new segments. I did not use an AI tool.

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HQ Location:
Orlando, US

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What is CYF?

CYF is a Customer Experience technology company specializing in software solutions for Call Centers and Contact Centers. With decades of experience in quality management, CYF helps organizations improve customer service, monitor performance, identify operational risks, and make better decisions through technology. Our software suite combines Quality Assurance, AI-powered Customer Insights, and Screen & Audio Recording to give contact centers greater visibility into their operations and customer interactions. CYF solutions are designed to combine advanced technology with easy implementation, flexible deployment, and a strong focus on measurable business results. Our products are used by organizations around the world to improve quality, increase productivity, reduce operational costs, and enhance the customer experience.

Details

Year Founded
1991
Website
www.cyf.com