Managing complex customer journeys across web, IVR, and chatbots requires a massive amount of QA effort. Cyara completely changes our workflow by automating functional and regression testing throughout the development lifecycle. We leverage Cyara Velocity, which automatically discovers our existing IVR infrastructure to create a visual map of current call flows, drastically reducing manual script creation. Additionally, the Cyara Botium platform is fantastic for optimizing our conversational AI. It simulates chat typos, voice accents, and background noises to evaluate natural language processing (NLP) accuracy from every angle. Using these automated tests has reduced our overall IVR testing time by up to 90% compared to our old manual methods.

Continuously tracks live customer journeys and alerts teams to bugs or audio issues before customers complain

Comprehensive Omnichannel Testing: Cyara can simulate real-world customer interactions across almost every contact center channel. It allows organizations to conduct load, functional, and regression testing simultaneously, ensuring that IVR (Interactive Voice Response) menus, chatbots, and live agent handoffs perform perfectly under heavy traffic.