UX is very clean and easy to navigate. Makes training easier and achieving competence attainable for vast majority. The product delivers exactly what stated as part of the sales process and there were no nasty surprises where promises were made and not delivered. The platform feels like a really mature and stable product that is now at the point where its only minor tweaks/enhancements that are happening in the background. As someone with experience in dealing with Telco and other platforms that are still in their infancy this is really refreshing. The onboarding team we're great with both the PM and the trainer great from a personal and professional perspective.

The platform is intuitive and easy to use.

The insight that the platform provides should there be any issues in the customer journey through the IVR.