Content Guru
112 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
2005
Content Guru Reviews
TC
Taz C.
Contact Centre Manager at Pension Potection FundScalable, User-Friendly Omnichannel Solution with Powerful AI Features for Modern Contact Centres
It's a reliable cloud based omnichannel solution which we can scale to our demand and it's modular design means we only need to choose the features we need and want including it's it's AI capabilities of live call transcriptions and call summarisation, integrated QAM solution and WFM for forecasting and scheduling. It supports IVR, ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly.
AR
Verified User in Real Estate
Detailed Reporting and Clean Interface, But Feature Updates Are Slow
The interface is straightforward and easy to navigate, while the reporting features are impressively detailed, offering numerous options to extract precisely the information needed. Additionally, the ability to automate reporting adds significant convenience.
UM
Verified User in Mechanical or Industrial Engineering
High functionality - great partnership and professional advice!
High reliability. Unbureaucratic helpfulness.
About
What is Content Guru?
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
Details
Year Founded
2005
Website
www.contentguru.com