As the Manager of CRM and Guest Insights for Eggs Up Grill Restaurants, I have had the pleasure of utilizing Bikky, since 2022. As we're scaling rapid growth toward 100 units, having bikky in our toolkit, has opened the treasure chest of our guests' behavior.By having a comprehensive understanding of our guests, we can personalize their experience and drive engagement. Bikky has been instrumental in helping us achieve this goal. Features I use daily include the segmentation tool, to slice and dice guest behavior that's menu, frequency, or location driven. Also the trends and lifecycle dashboards are my go-to for analysis of restaurant performance at acquiring new guests, retaining returning guests, and driving frequency with engaged guests. The team at Bikky is also the best brains in the business. From the data engineers to Customer Success partners, and CEO, Abhinav, data-curiosity and a genuine desire for their partners' success lead the way forward.

Bikky is revolutionary with its ability to aggregate an omnichannel data lake, collecting data from all sales channels and guest touchpoints while revealing a holistic picture of our sales and guests' behavioral trends in near real-time. Bikky provides us with complete visibility and segmentable control of our guests' analytics, including, but certainly not limited to, acquisition, LTV, AOV, engagement, frequency, retention, lapse, churn, spending habits, and PMIX—including PMIX retention. As a daily power user of Bikky, I can confidently say it is a next-generation tool. If you are looking for a tool to regain the power of your first party day, stop looking! From ease of use to full omnichannel data aggregation capabilities, Bikky is the choice for any larger SMB or enterprise in the restaurant industry looking to improve its guest experience, operational functions, analytics, and marketing activation. Bikky is a non-negotiable component of our tech stack! I believe in Bikky's power so much that when given an opportunity to invest, I did so without hesitation.